Privacy Policy

1. Information We May Collect

Information may be collected when a visitor voluntarily submits an enquiry, contacts Sofia Cooltech Engineers or communicates through contact details published on the website.

Information submitted through enquiries may include:

• Name or contact person name
• Company or organisation name
• Email address
• Telephone or mobile number
• Project location
• Project requirements
• Service or product requirements
• Technical information voluntarily included in an enquiry
• Other information voluntarily provided for project communication

Visitors should provide only information relevant to the enquiry or communication they are making.

2. How Enquiry Information Is Used

Information submitted to Sofia Cooltech Engineers may be used for legitimate business communication and project-related purposes, including:

• Responding to website enquiries
• Understanding project and technical requirements
• Preparing technical or commercial responses
• Communicating about requested services or products
• Coordinating project discussions
• Providing requested information
• Following up on business enquiries
• Maintaining records necessary for business communication
• Improving website information and enquiry handling

Information is not intended to be used for purposes unrelated to the enquiry without an appropriate basis or applicable permission.

3. Project and Technical Information

A project enquiry may contain technical information such as building type, project location, system requirements, equipment requirements, capacity requirements, drawings, specifications or other project information.

Such information may be reviewed to understand the engineering requirement and prepare an appropriate technical or commercial response.

4. Website Technical Information

Website infrastructure may automatically process limited technical information required for website operation, security, troubleshooting and server administration.

Depending on the website request and infrastructure, this may include browser type, device information, approximate network information and server access data.

Such information may be used to maintain website functionality, identify technical issues, improve security and understand general website operation.

5. Cookies and Similar Technologies

The Sofia Cooltech Engineers website may use cookies or similar technologies where required for website functionality, user experience, security or technical operation.

Browser settings may provide options for managing or restricting cookies. Restricting certain cookies may affect some website features.

If third-party analytics, advertising or other tracking technologies are introduced, this privacy information may be updated to reflect the relevant practices.

6. Phone, Email and WhatsApp Communication

Sofia Cooltech Engineers publishes telephone, email and other business communication channels for project and service enquiries.

Information provided through phone calls, email messages, WhatsApp communication or other direct business communication may be used to understand and respond to the relevant enquiry.

Third-party communication platforms may have their own privacy policies and terms. Information shared through those platforms may therefore also be subject to the policies of the relevant provider.

7. Sharing of Information

Sofia Cooltech Engineers does not intend to sell personal information submitted through the website.

Information may be disclosed where reasonably necessary for a legitimate business purpose, fulfilment of a requested service, technical coordination, website operation, legal compliance, protection of rights or prevention of fraud and misuse.

Where third-party providers are required for website hosting, communication, security, technical support or other website operations, information may be processed by those providers to the extent necessary for the relevant service.

8. Data Security

Reasonable technical and organisational measures are intended to protect information against unauthorised access, misuse, alteration, disclosure or loss.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Visitors should therefore avoid submitting passwords, banking credentials, payment-card information or other unnecessary sensitive information through ordinary website enquiry channels.

9. Data Retention

Enquiry and communication information may be retained for as long as reasonably necessary for the purpose for which it was collected, legitimate business records, project communication, dispute resolution, legal requirements or other applicable obligations.

Information that is no longer required may be deleted, anonymised or otherwise handled according to applicable requirements and reasonable business practices.

10. Third-Party Websites and Services

The Sofia Cooltech Engineers website may contain links to external websites, platforms or services for reference or communication.

External websites operate independently and may have separate privacy policies, terms and data-handling practices. Sofia Cooltech Engineers does not control the privacy practices of external websites.

Visitors should review the privacy policy of an external website before submitting personal information through that website.

11. International Project Enquiries

Sofia Cooltech Engineers supports engineering enquiries and project requirements across India and selected international markets.

Business communication associated with international project enquiries may involve the transmission or processing of contact and project information across locations where required for technical, commercial or project coordination purposes.

12. Privacy Requests

Depending on applicable law and the circumstances, an individual may have rights relating to personal data, including rights concerning access, correction, updating or withdrawal of consent where applicable.

Privacy-related requests can be submitted using the official contact details below. A request may require sufficient information to verify the identity of the requester and understand the specific request.

13. Children's Privacy

The Sofia Cooltech Engineers website is intended for business, professional, commercial, industrial and project-related communication.

The website is not specifically directed toward children. Personal information from children should not be intentionally submitted through website enquiry channels.

14. Changes to This Privacy Policy

This Privacy Policy may be updated when website functionality, information-handling practices, legal requirements or business processes change.

The updated version will be published on this page with a revised effective or updated date. Visitors are encouraged to review this page periodically for changes.

15. Contact Sofia Cooltech Engineers

Questions, privacy requests or concerns regarding information submitted through the Sofia Cooltech Engineers website can be directed to the following contact details:

For related legal information, please also review our Terms & Conditions.