Privacy Policy

Sofia Cooltech Engineers respects the privacy of website visitors, customers, business contacts and individuals submitting project or service enquiries through the website. This Privacy Policy explains how information submitted through the Sofia Cooltech Engineers website may be collected, used, stored and protected.

Last Updated: August 2026

1. About Sofia Cooltech Engineers

Sofia Cooltech Engineers is an engineering business based in Jaipur, Rajasthan, India. The business provides HVAC, MEP, cooling tower, fire fighting, ventilation, electrical and associated engineering solutions for commercial, industrial and residential projects.

The website provides information about engineering services, products, project capabilities and contact channels available for customers, contractors, consultants, developers, facility managers and other business enquiries.

2. Information That May Be Collected

Information may be collected when a visitor voluntarily submits an enquiry, contacts Sofia Cooltech Engineers or communicates through contact details published on the website.

Information submitted through enquiries may include:

  • Name or contact person name
  • Company or organisation name
  • Email address
  • Telephone or mobile number
  • Project location
  • Project requirements
  • Service or product requirements
  • Technical information voluntarily included in an enquiry
  • Any other information voluntarily provided for project communication

Only information relevant to the submitted enquiry or requested communication should be provided through website forms and email communication.

3. How Enquiry Information Is Used

Information submitted to Sofia Cooltech Engineers may be used for legitimate business communication and project-related purposes, including:

  • Responding to website enquiries
  • Understanding project and technical requirements
  • Preparing technical or commercial responses
  • Communicating about requested services or products
  • Coordinating project discussions
  • Providing requested information
  • Following up on business enquiries
  • Maintaining records necessary for business communication
  • Improving website information and enquiry handling

Information is not intended to be used for purposes unrelated to the enquiry without an appropriate basis or applicable permission.

4. Project and Technical Information

Project enquiries may contain technical information such as building type, project location, system requirements, equipment requirements, capacity requirements, drawings, specifications or other project information.

Such information may be reviewed for understanding the engineering requirement and preparing an appropriate technical or commercial response.

Visitors should avoid submitting confidential information, trade secrets, passwords, financial credentials or other highly sensitive information unless specifically required and an appropriate secure communication method has been provided.

5. Website Technical Information

Website infrastructure may automatically process limited technical information required for website operation, security, troubleshooting and server administration. Such information can include technical details associated with a website request, browser type, device information, approximate network information and server access data.

Technical information is generally used to maintain website functionality, identify technical issues, improve security and understand general website operation.

6. Cookies and Similar Technologies

The Sofia Cooltech Engineers website may use cookies or similar technologies where required for website functionality, user experience, security or technical operation.

Browser settings may provide options for managing or restricting cookies. Restricting certain cookies may affect the operation of some website features.

Where third-party analytics, advertising or other tracking technologies are introduced on the website, the privacy information and cookie practices may be updated accordingly.

7. Communication by Phone, Email and WhatsApp

Sofia Cooltech Engineers publishes telephone, email and other business communication channels for project and service enquiries.

Information provided through phone calls, email messages, WhatsApp communication or other direct business communication may be used to understand and respond to the relevant enquiry.

Third-party communication platforms may have separate privacy policies and terms. Information shared through such platforms may therefore also be subject to the policies of the relevant service provider.

8. Sharing of Information

Sofia Cooltech Engineers does not intend to sell personal information submitted through the website.

Information may be disclosed where reasonably necessary for a legitimate business purpose, fulfilment of a requested service, technical coordination, website operation, legal compliance, protection of rights or prevention of fraud and misuse.

Where third-party service providers are required for website hosting, communication, security, technical support or other website operations, information may be processed by such providers to the extent necessary for the relevant service.

9. Data Security

Reasonable technical and organisational measures are intended to be used to protect information against unauthorised access, misuse, alteration, disclosure or loss.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Website visitors should therefore avoid submitting passwords, banking credentials, payment card information or other unnecessary sensitive information through ordinary website enquiry channels.

10. Data Retention

Enquiry and communication information may be retained for as long as reasonably necessary for the purpose for which the information was collected, legitimate business records, project communication, dispute resolution, legal requirements or other applicable obligations.

Information that is no longer required may be deleted, anonymised or otherwise handled according to applicable requirements and reasonable business practices.

11. Third-Party Websites and Services

The Sofia Cooltech Engineers website may contain links to external websites, platforms or services for reference or communication.

External websites operate independently and may have separate privacy policies, terms and data-handling practices. Sofia Cooltech Engineers does not control the privacy practices of external websites.

Visitors should review the privacy policy of an external website before submitting personal information through that website.

12. International Project Enquiries

Sofia Cooltech Engineers supports engineering enquiries and project requirements across India and selected international markets.

International markets listed on the website include Oman, UAE, Saudi Arabia, Nigeria, Ghana, Kenya, Sri Lanka, Egypt, Indonesia, Vietnam, Malaysia, Singapore and Libya.

Business communication associated with international project enquiries may involve the transmission or processing of contact and project information across locations where required for technical, commercial or project coordination purposes.

13. Privacy Rights and Requests

Depending on the applicable law and circumstances, an individual may have rights relating to personal data, including rights concerning access, correction, updating, withdrawal of consent where applicable, or requesting information about the handling of personal data.

Privacy-related requests can be submitted to the Sofia Cooltech Engineers contact email provided below. A request may require sufficient information to verify the identity of the requester and understand the specific request.

14. Children's Privacy

The Sofia Cooltech Engineers website is intended for business, professional, commercial, industrial and project-related communication.

The website is not specifically directed toward children. Personal information from children should not be intentionally submitted through website enquiry channels.

15. Changes to This Privacy Policy

This Privacy Policy may be updated when website functionality, information-handling practices, legal requirements or business processes change.

The updated version will be published on this page with the revised effective or updated date. Visitors are encouraged to review this page periodically for changes.

16. Contact Sofia Cooltech Engineers

Questions, privacy requests or concerns regarding information submitted through the Sofia Cooltech Engineers website can be directed to the following contact details:

Sofia Cooltech Engineers

Jaipur, Rajasthan, India

Email: info@sofiacooltechmep.com

Phone: +91-88548 65628

Website: sofiacooltechmep.com

Privacy Policy Summary

Sofia Cooltech Engineers uses website-submitted information primarily to understand enquiries, communicate with customers and business contacts, evaluate project requirements and provide requested engineering or product information. Reasonable measures are intended to protect information, and privacy-related requests can be directed to the official Sofia Cooltech Engineers contact email.

Please also review our Terms & Conditions.